Pool Room

When will I receive my order?

Every piece is custom hand-made to order. Most customers receive their order within 3-5 business days. Tracking information will be provided once shipped. In cases of high demand, we continue to prioritize quality over quantity.

What is the shipping policy?

We offer free domestic shipping! Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship internationally?

Yes, we ship all over the world. Shipping is free if you are located inside of the contiguous United States, United Kingdom, European Union, Australia, and New Zealand. If you are located outside of these regions, a nominal shipping fee will be calculated and added at checkout.

What if my piece is lost or arrives damaged?

We guarantee all of our pieces to arrive in perfect condition. If your piece is lost, or arrives damaged, please take pictures of the box, shipping label, and damaged product and send us an email with your order number to support@leisurepiece.com. We will replace your piece in an expedited fashion free of charge.